Martin Luther King, Sr. Community Resources Collaborative, contracted by Atlanta Housing to provide the training aspects of the Good Neighbor Program (GNP), over time, recognized that in-person program participation was not always a feasible option for every Housing Choice Voucher applicant. For an online training platform to be of use to the GNP participant demographic, MLKSRCRC needed a system compatible with their target demographic usage capabilities, with easy-to-understand self-guided visual educational content, that could capture exportable vital usage statistics for program administrators.
In partnership with American Technologies, IROCREATE developed the Good Neighbor Program Online Training learning platform, with these requirements in mind. We went above and beyond paying close attention to all user experience details; the goal being to maintain user attention and engagement. We re-wrote all the GNP’s training modules for clear and concise narration and updated module presentations visuals to aid in information retention. Also, we ensured course progression was easy to navigate with instructions strategically placed throughout the online training platform.
Everything considered we worked hard on development so that the Good Neighbor Program participants don’t have to.